*Apologies for cross-postings* 2010 ACM Symposium on Computer-Human Interaction for the Management of Information Technology (CHIMIT '10) http://chimit10.org November 12-13, 2010 San Jose, CA USA Co-located with the 24th USENIX Large Installation System Administration Conference (LISA '10) http://www.usenix.org/events/lisa10/ ---------1st CALL FOR PAPERS (3 months to deadline)-------------- Since 2007, CHIMIT has been the leading forum for discussing topics on IT management with a focus on people, business, and technology. At CHIMIT, researchers and practitioners share issues, solutions, and research drawing upon fields such as human-computer interaction, human factors, collaborative work, computer systems, and management and service sciences to address cognitive, social, and technical issues in managing the increasing complexity of modern Information Technology (IT) systems. Information Technology (IT) is central to modern life. From our homes to our largest enterprises, we are surrounded by software and hardware components that support our work and personal lives: wireless access points, network routers, firewalls, virus scanners, databases, web servers, storage and backup systems, etc. These components exist to permit us to do other things, e.g., manage inventory, communicate with friends or customers, sell products through websites, yet all too often managing the underlying IT infrastructure takes time and resources away from the real work at hand. IT systems have grown increasingly complex over the years, and the cost for keeping the infrastructure running is now a significant burden. We are at a turning point where further advances in technology and business efficiency and growth require fundamentally new approaches to IT system design, management, and services. CHIMIT is an ACM-sponsored conference, and accepted Paper and Short Paper submissions will be archived in the ACM Digital Library. We are also soliciting submissions for Panels, Courses, and a non-archival Poster Session for work in progress. Suggested Topics ============== - User Studies of IT infrastructure management in context, exposing user needs, pain points, work practices, and examples of both successful and unsuccessful work. - Design - approaches to bring about improved, human-centered IT systems. - Experimental Studies on the usage of new or existing IT systems. - Tools and Techniques for improved administration, e.g., visualizations of system behavior, or collaborative interfaces. - Automation approaches to reduce administration workload or improve productivity. - Computer supported cooperative work ˆ how do those who manage an organization‚s IT interact with the users they support, their technical community, and other stakeholders? - Organizational Knowledge - how can shared knowledge improve IT management. - Processes and Practices - examples of best practices and improved processes in IT management. - New Technologies - how will the changing technological landscape (e.g., Cloud Computing, pervasive mobile devices, etc.) affect IT management? - IT Beyond the Enterprise - what are the implications now that we're doing backups, network configuration, etc. in the home? Submission Guidelines ================== Papers should be submitted in English. Instructions for authors are available at http://chimit10.org/submission.html CHIMIT '10 is accepting Papers and Short Papers, as well as non-archival Posters, Courses, and Panels. Important Dates ============ Paper submission deadline: July 3, 2010 Panels and Courses due: August 7, 2010 Notification of acceptance: August 30, 2010 Posters due: September 10, 2010 Poster selections announced: September 26, 2010 CHIMIT Committee =============== General Chairs --------------------- Nicole Forsgren Velasquez, Pepperdine University Adam Moskowitz Program Chairs --------------------- Tamara Babaian, Bentley University Konstantin Beznosov, UBC Steering Committee --------------------------- David Blank-Edelman, Northeastern University Ken Chizinsky, Cisco Narayan Desai, Argonne National Labs Andrew Hume, AT&T Labs Research Thomas A. Limoncelli, Google NYC